Recurring repair work deserves a standing relationship, not a one-off quote every time.
MSPs, equipment resellers, and organizations managing a fleet of devices don't want to requote the same conversation every month. We set up standing terms so repeat work moves faster.
Component-level repair, not a guess and a swap
Every job starts on the bench under magnification, tracing the fault to the actual component before anything gets touched.
Trade & volume pricing
Per-unit pricing that reflects recurring volume, set once a billing history is established rather than negotiated job by job.
Standing intake process
A consistent process for logging, diagnosing, and returning units, so shipments don't need a fresh explanation each time.
Batch documentation
Every unit in a batch ships back with its own written fault summary, referenced against your own asset or ticket numbers if you use them.
Monthly invoicing
Consolidated monthly billing instead of per-job invoices, once a standing relationship is in place.
Direct tech contact
A single point of contact on our bench for your team, so questions about a specific unit don't go through a general queue.
Priority turnaround windows
Agreed turnaround windows for contract clients, set at the start of the relationship rather than negotiated per shipment.
Questions we hear on this one
If yours isn't covered here, send us the symptom and we'll answer directly.
What counts as 'volume' for pricing purposes?
There's no hard cutoff — it's about recurring, predictable work rather than a single unit total. Talk to us about your monthly pattern and we'll tell you what terms make sense.
Do you work with MSPs and IT resellers specifically?
Yes — this is a large share of our contract work. We can repair under your own branding for pass-through to your end clients if that's how you operate.
How is a contract relationship set up?
We start with a few individual jobs to build a billing history and confirm turnaround expectations, then move to standing terms and monthly invoicing.
Can this cover multiple types of equipment?
Yes — a single contract relationship can cover automotive modules, industrial electronics, computers, and other board-level work, all under one billing arrangement.